Refund policy

Returns & Refund Policy – Ruva Foods

Last Updated: 19 August 2026

At Ruva Foods, we carefully pack and dispatch our products to ensure they reach you in good condition. Since our products are edible food products, we follow a specific returns and refund policy for hygiene and food-safety reasons.

1. Returns

We generally do not accept returns of edible oil products once delivered, unless the product has been received in a damaged, defective, incorrect, or compromised condition. Only exchanges are available. Exchanges will be processed within 6–7 working days from the date of request.

Please check your package carefully when you receive it.

2. Damaged or Leaking Products

If your product arrives:

  • Damaged
  • Leaking
  • Broken or physically compromised
  • With damaged packaging
  • Tampered with
  • In an unusable condition

please contact us as soon as possible.

We may ask you to provide clear photographs or a short video of the product, packaging and shipping label so that we can investigate the issue.

3. Wrong Product Delivered

If you receive a product different from what you ordered, please contact us immediately.

After verification, we may arrange a replacement, as appropriate.

4. Missing Products

If any item is missing from your order, please contact our customer support team with your order details.

We will verify the order and take appropriate action.

5. Refunds

No refunds will be issued under any circumstances if the order is dispatched. if the order has cancelled before dispatch and your refund request is approved, the refund will generally be processed through the original payment method within 7-8 working days.

The time taken for the refund to appear in your bank account or payment account may depend on your bank or payment service provider.

6. Cancellation

You may request cancellation of your order before it is dispatched.

Once an order has been dispatched, cancellation may not be possible.

Please contact us as soon as possible if you wish to cancel an order.

7. Products That Cannot Be Returned

For hygiene and food-safety reasons, we do not normally accept returns for:

  • Opened edible oil bottles
  • Used products
  • Products where the seal has been broken
  • Products returned without an approved return request
  • Products where damage occurred after delivery due to improper handling or storage

8. Storage & Product Safety

Please follow the storage instructions printed on the product packaging.

If a bottle appears leaking, damaged, tampered with or otherwise unsafe, do not consume the product. Contact us with photographs/videos so we can assist you.

9. How to Contact Us

For returns, refunds, damaged products or order-related issues:

Ruva Foods
📱 WhatsApp: +91 97313 61100
📧 Email: care@ruvafoods.com
📍 A G Road, Challakere, Chitradurga, Karnataka – 577522, India

When contacting us, please provide:

  • Order number
  • Customer name
  • Registered phone number
  • Product name
  • Description of the issue
  • Photos/videos of the product and packaging

Our Commitment

We want every Ruva Foods order to reach you safely and in good condition. If something goes wrong with your order, please contact us and our team will do its best to resolve the issue fairly and promptly.

Ruva Foods – Pure from Nature, Made for You.